You may have noticed that we’ve been working hard to get your feedback through a patient email survey. We’d like to thank everyone who has participated. If you haven’t seen our survey yet, watch your inbox and let us know what you think about our services.
We are committed to providing the best Salt Lake City orthodontics experience possible to our patients and their parents. We want you to feel good about your appointment, from the minute you walk in, to when you receive care and then when you schedule your next appointment.
The results of the survey reflect our efforts, with most of the respondents being pleased with the care they are receiving.
The results of the email survey show that most of our patients are very satisfied with our offices. Most of the responders feel that our offices are attractive, clean and comfortable for both parents and patients.
“We’ve had nothing but excellent experiences at Utah Orthodontic Care; we love it!” – Makenzy
Short Waiting Time
At Utah Orthodontic Care, we know your time is important so we try to limit the amount of time you spend in our waiting room. Our survey shows that 96 percent of responders feel that the “waiting time is acceptable,” and most say their waiting time is between 15 and 30 minutes.
“In and out super fast, we love your staff!” – Ellis
“Very fast and efficient. Never wait longer than a few minutes.” – Christian
The survey also shows that our staff is doing their job by providing helpful and friendly service. In fact, 92 percent of the responders say the helpfulness of our billing office staff is good, very good or excellent.
Our receptionists and assistants also strive to greet patients in a friendly way and answer questions in a helpful manner.
“My daughter absolutely loves your office and staff.” – Chloe
“We love the office and all of the employees. We are always greeted with a smile and feel like they really care about every patient that comes in.” – William
As more of our patients and their parents return our survey, we’ll keep listening to what you have to say. We love helping our patients achieve their optimal health and a beautiful smile and are committed to good service.
If you are interested in how you can receive affordable orthodontic care from our professional and friendly doctors and staff, contact us at 801-999-4431 for a free consultation.